ORDER RESOLUTION

Refund & Returns Policy

Last updated: September 5, 2026

This policy explains the general process for requesting review of a return, refund, replacement or order issue. Specific transaction terms may be confirmed in the quotation or order confirmation.

Do not send products back without receiving return instructions or authorization from AURENBIO.

Refund & Returns Policy — AURENBIO high-technology laboratory

1. REQUESTING A REVIEW

If you believe an order is incorrect, damaged, incomplete or otherwise requires review, contact AURENBIO promptly and provide enough information for us to investigate.

Useful information includes:

  • product name and strength;
  • quantity affected;
  • batch or lot information where available;
  • tracking number;
  • clear photos of the product and external/internal packaging where relevant;
  • a concise explanation of the issue.

2. RETURN ELIGIBILITY

Because research materials may have storage, handling, integrity and chain-of-custody considerations, not every item is suitable for return after delivery.

Return eligibility is assessed based on the nature of the issue, product condition, packaging status, storage and handling information, order terms and applicable law.

Opening, altering, relabeling, improperly storing or otherwise compromising a product may affect return eligibility.

3. DAMAGED OR INCORRECT ITEMS

If AURENBIO confirms that an item was supplied incorrectly or arrived with a verified issue attributable to fulfillment or transit, an appropriate resolution may include replacement, credit, refund or another commercially reasonable remedy depending on the circumstances and the applicable order terms.

4. CHANGE-OF-MIND REQUESTS

Business and research-material orders are generally purchased to specification. Change-of-mind returns are not automatically accepted. Contact AURENBIO before returning anything so the request can be assessed.

5. RETURN AUTHORIZATION AND SHIPPING

If a return is approved, AURENBIO will provide return instructions. Products returned without authorization may not be accepted or credited.

Responsibility for return shipping, insurance, customs or related charges depends on the reason for the return and the applicable order terms.

6. REFUNDS AND CREDITS

Where a refund or credit is approved, the method and timing will depend on the original transaction, payment method, review outcome and any applicable financial-service processing period.

The website should not promise a fixed refund time unless AURENBIO has confirmed that operational policy.

7. NON-EXCLUDABLE RIGHTS

Nothing in this policy is intended to exclude or limit rights or remedies that cannot lawfully be excluded under applicable law.

8. SHIPPING CLAIMS

For delayed, lost or damaged shipments, the shipping carrier may need to be consulted before the claim is resolved. Customers should retain packaging and evidence until the review is complete.

9. CONTACT

Use the AURENBIO Contact page or Global WhatsApp support to request review of an order issue.

A return, refund or replacement is confirmed only after the specific request has been reviewed; website text alone does not authorize a return shipment.