Privacy Policy

1. INFORMATION WE MAY COLLECT

We may collect information you choose to provide, including your name, email address, WhatsApp or phone contact, company or business name, market or region, products or services you are interested in, and the contents of your inquiry.

When you use the website, certain technical information may also be generated automatically, such as IP address, browser type, device type, referring pages, approximate region, pages viewed, and security or diagnostic logs. The exact information depends on the technologies enabled on the site.

2. HOW WE USE INFORMATION

We may use personal information to:

• respond to business, wholesale and support inquiries;
• provide requested pricing, availability or documentation information;
• support stock, reorder, batch, quality or shipping questions;
• maintain website security and prevent abuse;
• improve website usability and business communications;
• maintain records reasonably necessary for business administration;
• comply with applicable legal, regulatory or contractual obligations.

3. LEGAL BASES AND REGIONAL PRIVACY RIGHTS

Depending on your location, privacy law may require a specific legal basis for processing. Where applicable, processing may be based on your consent, steps requested before entering a business relationship, performance of a contract, legitimate business interests, or compliance with legal obligations.

Users in the EEA, UK or other jurisdictions with similar laws may have rights such as access, correction, deletion, restriction, objection, portability, and withdrawal of consent where consent is the basis for processing.

California residents may have rights under applicable California privacy law, including rights to know, correct or delete certain personal information and, where legally applicable, to opt out of sale or sharing and to receive non-discriminatory treatment for exercising privacy rights.

Australian users may have rights under the Privacy Act 1988 and the Australian Privacy Principles where those laws apply to AURENBIO's activities.

To exercise a privacy right, use the Contact page and clearly state that your request concerns privacy. We may need reasonable information to verify the request before acting on it.

4. COOKIES AND SIMILAR TECHNOLOGIES

The website may use essential cookies required for security, preferences and normal website operation. It may also use analytics or other optional technologies if they are enabled.

Where required by law, non-essential cookies should not be used until the appropriate choice or consent has been obtained. More information is provided in the Cookie Policy.

5. SERVICE PROVIDERS AND DISCLOSURES

We may use service providers to host the website, deliver email, provide security, analytics, communications, tracking or other business infrastructure. These providers may process information on our behalf for the services they provide.

We may also disclose information where reasonably necessary to comply with law, enforce rights, investigate security incidents, protect users or business operations, or complete a corporate transaction subject to appropriate safeguards.

We do not authorize service providers to use personal information for unrelated purposes merely because they receive it while performing services for us.

6. INTERNATIONAL DATA TRANSFERS

Because AURENBIO supports international business inquiries, information may be processed in more than one country. Where cross-border transfer rules apply, reasonable contractual, technical or organizational safeguards should be used as required by applicable law.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business support, recordkeeping, dispute handling, security and legal obligations. Retention periods may vary by the type of information and the nature of the business relationship.

8. SECURITY

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or loss. No online system can be guaranteed to be completely secure, so users should avoid sending sensitive information through ordinary website forms.

9. CHILDREN

AURENBIO's website and B2B services are not directed to children. We do not knowingly seek personal information from children through our business inquiry process.

10. THIRD-PARTY LINKS AND COMMUNICATION TOOLS

The website may link to third-party services such as WhatsApp, carriers, tracking providers or other external websites. Their privacy practices are controlled by those providers, and users should review the relevant third-party policies when leaving AURENBIO's website.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in website functionality, business practices or applicable law. The current version should always display a visible "Last updated" date.

12. CONTACT US

For privacy questions or requests, use the AURENBIO Contact page and identify the request as a privacy matter.