SHIPPING INFORMATION
Shipping Policy
This policy explains the general shipping process for AURENBIO business orders. Exact shipping terms may vary by destination, product, order size and the written order confirmation.
Shipping estimates are not guarantees. The confirmed order or quotation should state the shipping arrangement that applies to a specific transaction.
1. SHIPPING AVAILABILITY
AURENBIO supports international business inquiries and may offer different shipping methods depending on destination, product availability, compliance requirements and carrier service coverage.
Availability of a shipping method does not guarantee that every product can be shipped to every destination.
2. PROCESSING AND DISPATCH
Orders are prepared for dispatch after the applicable commercial and operational requirements are completed. Processing time may depend on stock status, documentation, payment status, product preparation and destination requirements.
Where an estimated dispatch or transit period is provided, it is an estimate based on the information available at that time.
3. TRACKING
Where tracking is available, a tracking number may be provided after dispatch. Customers can use the AURENBIO Shipping & Order Status page or the applicable carrier/tracking service where supported.
4. DELIVERY TIME
Transit time can be affected by carrier operations, customs processing, holidays, weather, security screening, remote destinations and other events outside AURENBIO's direct control.
AURENBIO should not display invented delivery guarantees. Any expedited or estimated service should be described as an estimate unless specifically guaranteed in writing by the responsible carrier or in the order agreement.
5. CUSTOMS, IMPORT AND LOCAL REQUIREMENTS
Customers are responsible for understanding import, possession and research-material requirements that apply in their destination unless the written order terms expressly state otherwise.
Customs duties, taxes, brokerage or other local charges may apply depending on destination and shipping terms. The quotation or order confirmation should clarify responsibility where relevant.
6. DELIVERY ADDRESS
Customers should provide a complete and accurate delivery address and promptly report an address problem before dispatch. Changes requested after dispatch may not be possible and may create additional carrier charges or delays.
7. DELAYS, DELIVERY ISSUES AND LOST PARCELS
If a shipment is delayed, appears lost, or shows an unexpected tracking event, customers should provide the tracking number and relevant order information through the Contact page or WhatsApp support.
AURENBIO may need to review tracking records or work with the carrier before a replacement, refund or other resolution can be determined.
8. DAMAGED OR INCORRECT SHIPMENTS
If a package arrives visibly damaged or the received items do not match the confirmed order, customers should preserve the packaging and provide clear photos, order details and batch/product information as soon as reasonably possible.
Resolution is handled under the applicable order terms and the Refund & Returns Policy.
9. CONTACT AND STATUS TOOLS
For shipping questions use:
- Shipping & Order Status
- Contact AURENBIO
- Global WhatsApp support